Company Details



Company: Fresha

Business Informaion: Fresha SV Limited dba Fresha, located at 555 Burrard Street, Vancouver, BC is currently recruiting a seasoned Partner Success Manager to join the team. Revolutionizing the beauty and wellness industry, is a fast-growing SaaS-Enabled marketplace platform that has become a game-changing industry leader.

Position Details: This is a full-time, permanent position starting as soon as possible. The position requires a minimum of 40 hours of work per week, offering a salary of $75,000 per annum, plus commissions and benefits including medical, dental, extended health, life and AD&D insurance. The successful candidate MUST have at least 2 to 3 years of account management experience the internet, software or e-commerce sectors.

Responsibilities include the following:
·         Serve as a lead point of contact for partners on all commercial activities
·         Take ownership of assigned accounts, support partner on-boarding and help drive SaaS platform adoption
·         Optimize listing content, availability and competitiveness on the marketplace to maximize conversions
·         Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts
·         Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
·         Ensure positive partner experience through effective communication, swift resolution of partner inquiries and requests, sound decision making and problem solving
·         Contribute to the development of new product features by collating merchant feedback received
·         Identify up-sell and cross sell opportunities and collaborate internally to create additional value for merchants

Requirements and Qualifications:
·         Bachelor’s Degree
·         2-3 years of partner success/account management experience in internet, software or e-commerce sectors
·         2 years experience using SaaS platforms
·         Excellent written and verbal communication, presentation, and interpersonal skills
·         Strong sense of initiative and customer service orientation
·         Ability to adapt and achieve targets in a dynamic, fast paced working environment
·         Experience with online marketplaces or SaaS platforms is desirable
·         Ideally a keen interest in the Beauty and Wellness industry

To apply:
By email:
By mail: 555 Burrard Street, Vancouver, BC, V7X 1M8

To apply for this position please email your information to